Showing posts with label ‪‪IndiGo‬. Show all posts
Showing posts with label ‪‪IndiGo‬. Show all posts

IndiGo Airlines is again making headlines , puts passenger going to Nagpur on Indore flight



IndiGo Airlines is again making headlines. This time it is a security gaffe and every airline passenger's nightmare. As the result of a security gaffe, a man heading to Nagpur was put on a wrong flight. The passenger landed in Indore and had to be sent to his destination.

The airline has issued an apology and has started a probe into the matter. "IndiGo regrets the security breach intercepted by its security staff on flight 6E 774 (DEL-NAG), wherein a passenger of flight 6E 656 (DEL-IDR) wrongly boarded the flight 6E 774 and further travelled to Nagpur, after boarding the wrong coach," a statement by the airlines mentioned.


An unnamed official mentioned that the passenger was given the correct boarding pass during check-in, but somehow when he boarded the wrong flight, none of IndiGo's staffers noticed his pass, according to a report in the Indian Express.

The statement also mentioned that the security lead, second lead and skipper (security personnel) have been taken off roster till IndiGo's internal enquiry is completed.

According to reports, this gaffe was realised once it was too late to change flights.

For a while now, IndiGo Airlines has been making headlines - mostly for wrong reasons. Last year, the airlines received a lot of backlash for manhandling a passenger at Delhi airport. Earlier last year, the Bureau of Civil Aviation Security (BCAS) suspended the IndiGo's aviation security training centre after several lapses were detected in the examination procedure it was following.

Indigo admitted that it was at fault and apologised.



Civil Aviation Minister Ashok Gajapathi Raju on Wednesday strongly condemned the assault on a passenger by IndiGo staff and sought a report from the DGCA. The airline admitted that it was at fault and apologised. Taking a strong note of the incident, a video clip of which went viral on Tuesday, Mr. Raju said aviation regulator DGCA would be asked to submit an independent report and the Bureau of Civil Aviation Security would check whether certain procedures were violated as the incident took place in the security area.

In the morning, IndiGo promoter Rahul Bhatia held meetings with Mr. Raju and Civil Aviation Secretary R.N. Choubey. About Juby Thomas, who is seen in the video entering into a scuffle with the passenger, IndiGo said in a seven-page letter submitted to the Ministry, that there was miscommunication between the two, possibly due to very noisy ramp area. The reality was that Mr. Thomas was “only trying to ensure the safety of Mr. Katyal and prevent an accident” as he was moving towards catering high lift.

IndiGo said that Montu. Kalra, who is claiming to be the whistle blower, is the one who is shouting in the video and instructing the other two junior colleagues to prevent Mr. Katyal from boarding the bus. The airline said Mr. Kalra “instigated the incident“.

Here is the letter sent to Aviation ministry by Indigo

 

PV Sindhu accuses IndiGo of ‘bad’ and ‘rude’ behaviour

Indian badminton star PV Sindhu accused airline company IndiGo of having “a very bad experience” during her flight to Mumbai on Saturday. Sindhu took to Twitter to explain that a ground staffer misbehaved with her during the journey. “Sorry to say .. I had a very bad experience when i was flying by 6E 608 flight to Bombay on 4th Nov the ground staff by name Mr Ajeetesh,” Sindhu tweeted, also using an angry emoji. Sindhu accused IndiGo airline staffer named Mr Ajeetesh of behaving ‘badly’ and ‘rudely’ with her. “Ground staff (skipper) Mr Ajeetesh behaved very badly and rudely with me. When the air hostess Ms Ashima tried to advise him to behave properly with the passenger (me) but to my surprise he behaved very rudely with her. If this type of people work for a reputed airline like IndiGo they will spoil their reputation,” Sindhu tweeted.

Airfare Sale: IndiGo celebrates 11th anniversary, offers flight tickets priced at Rs 1111



Low-budget domestic carrier IndiGo is offering special fares starting at Rs 1,111 including taxes to mark its 11th anniversary this month. The offer comes as a happy news for passengers as they will get a chance to cut on their expenses. Operated by InterGlobe Aviation, domestic carrier IndiGo is giving this offer on bookings between August 2 and August 6. In these five days, you can book tickets to travel between August 21 to March 24, next year. “To celebrate its eleven successful years in the domestic skies, IndiGo is going all out to thank its customers who have made this journey possible. India’s favourite airline is offering passengers a five-day special sale starting at Rs 1,111 effective August 02, 2017 till August 06, 2017 across 45 domestic and international destinations,” Indigo said in a statement.In another Facebook post, IndiGO revealed that passengers can also get 11% SuperCash if they book the tickets using MobiKwik wallet. “Eleven eleven! On our 11th anniversary, here’s a special treat for you. Book flights with fares starting at Rs.1111 between 2nd to 6th August, 2017 for travel between 21st August, 2017 to 24th March, 2018. Get additional 11% SuperCash when you pay via MobiKwik,” the airline said.