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Showing posts with label IRCTC. Show all posts
Showing posts with label IRCTC. Show all posts

Train ticket booking queries? ‘Ask Disha’ chat bot launched on IRCTC e-ticketing website with all the answers!


IRCTC launches ‘Ask Disha’: Are you booking an Indian Railways train ticket? Do you have have queries related to ticket booking and cancellation? Do you need information related to catering or other value added services offered by IRCTC? Indian Railway Catering and Tourism Corporation (IRCTC) has launched an all new feature on its e-ticketing website, irctc.co.in, to cater to your needs! Called ‘Ask Disha’ – Digital Interaction to Seek Help Anytime – the new artificial intelligence-enabled chat bot is a first of its kind initiative for any Indian government website, claims IRCTC.

‘Ask Disha’ can be used by Indian Railways passengers to get their questions answered through the chat bot. According to IRCTC, the new feature has gone live today on its next-generation e-ticketing website and will soon be integrated on the IRCTC Rail Connect Android app. It will also be voice-enabled soon! The ‘Ask Disha’ chat bot is available on the right-hand side bottom corner of the IRCTC website. Once the user starts typing in a query, the chat bot auto suggests some options.

For example, you can ‘Ask Disha’, what are the concessions available on tatkal ticket booking? What are the different payment gateway options on IRCTC? What are the partially confirmed and wait listed train ticket cancellation charges? According to IRCTC the chat bot will “improve its knowledge” over a period of time, expanding its ambit of questions to ensure greater efficiency in catering to queries of users.

The ‘Ask Disha’ chat bot has been jointly developed by IRCTC and CoRover Private Limited, a Bangalore-based startup. According to IRCTC, some of the salient features of ‘Ask Disha’ include 24*7 customer query support, quick response time to queries and multi-tasking. The new next-generation IRCTC e-ticketing website gets an average 4 million users per day. IRCTC hopes that with the new ‘Ask Disha’ chat bot, the website and app users will be able to use its services more seamlessly

IRCTC is offering 5-day trip to Andamans for Rs 21k including flights



If you haven't visited Andaman and Nicobar Islands yet, this could be the best time to tick the destination off your bucket list.

That's because IRCTC (Indian Railway Catering and Tourism Corporation) Tourism is offering a trip to the destination at a reasonable price.


The tour package to the destination is of four nights and five days from Kolkata. The trip will be via IndiGo's Economy class, as mentioned on the official website.





The tour, which will commence on August 15, 2018, starts at Rs 21,120 per person (in the triple occupancy segment), which is inclusive of GST (Goods and Services Tax). On double occupancy, IRCTC will charge Rs 21,760, and Rs 19,815 for children with bed.

The flight from Kolkata will depart at 0735hrs and will reach Port Blair at 0950hrs. The return flight will depart at 1020hrs and reach Kolkata at 1235hrs.

The package includes air-conditioned accommodation on double sharing basis at all places, entry permits, entry tickets, ferry tickets and forest area permits.

The cost of travel of one child between the age of one and four will be complimentary, who will share hotel accommodation with parents.

Flight tickets will be required for children above two years of age.

Govt to outsource operations at five railway stations



New Delhi: Indian Railways has decided to outsource operation and maintenance of five railway stations to firms outside state control for 15 years to improve customer experience.

The railway stations, to be outsourced under the pilot project called Integrated Station Management, are Pune, Bengaluru, Secunderabad, Anand Vihar (in New Delhi) and Chandigarh.

These five stations, along with the Habibganj railway station in Bhopal, will take the number of stations in India being privately managed to six.



According to Indian Railways, the stations will be handed over to state-run Indian Railways Station Development Corp. (IRSDC) for a makeover. IRSDC will subsequently invite bids from private firms for operation and maintenance of the stations.

Railways plan cheaper Shatabdi rides on some secs

Fares in premium Shatabdi trains on sections with low passenger occupancy could be slashed soon as the railways looks to ensure optimum utilisation of resources, a senior government official has said. The national transporter has identified 25 such Shatabdi trains in which this scheme could be implemented, the official said. “Indian Railway is actively working on a proposal in this regard,” the official said.

The move to lower fares is encouraged by the success of a pilot project launched on two routes last year. In one section, where the pilot scheme was implemented, the earnings went up by 17 per cent and passenger bookings by 63 per cent, the official said. The development comes at a time when the national transporter is facing flak over the flexifare scheme and the general contention that it has led to a spike in fares in Shatabdi, Rajdhani and Duronto trains. The Railways runs around 45 Shatabdi trains and these are among the fastest in the country. The Railways had last year launched a pilot project in two Shatabdi trains, one running between New Delhi and Ajmer and the other between Chennai-Mysuru to study the impact of lowering of fares. Under the scheme, the fares were reduced between Jaipur and Ajmer, and Bengaluru and Mysuru- the sections of the route which witnessed perpetual low occupancy.

“The move yielded positive results for us. What we did was we offered fares in these premium trains equivalent to bus fares plying on the particular stretch,” the official said. In the case of the Shatabdi to Ajmer, he said, the occupancy was low between Jaipur and Ajmer as people preferred to travel by buses which offered more affordable fares. To attract passengers, the Railways decided to match the bus fare in the premium train and reduced the ticket prices to about Rs 300 in this section. Similar step was also taken in the Shatabdi train between Chennai and Mysuru. The fares were reduced between Bengaluru and Mysuru, resulting in 63 per cent growth in passenger bookings on this stretch between January and November last year compared to the corresponding period the previous year. The official said the measures are part of an exhaustive exercise initiated by the Railways for optimum utilisation of resources. One such exercise is reducing the layover time of a train for introducing more services

Indian Railways earns massive Rs 1,000 crore from penalties on ticketless travellers



earns huge Rs 1,097 crore! Imposing penalties on ticketless travellers has helped the national transporter over Rs 1,000 crore – a sum that could see an increase by the end Indian Railways of this financial year. According to an IE report, as many as 2,000 “touts” involved in the black marketing of railway tickets have been booked by Indian Railways across the nation. The whopping amount of Rs 1,097 crore has been saved between the duration of April 2017 to February 2018. According to some Railway officials another Rs 200 crore could be earned in March. In addition to this India Railways earned 600 crore extra per year with the help of “flexi fares” that were introduced two years ago. The flexi fare refers to the increase of fare based on demand in premium trains.

According to some officials, drives have been carried out by a large number of TTE staff, supported by security forces and were backed up by CCTV coverage across major railway stations. During these drives, there were “ambush checks” and “fortress checks” by the officials. Adding to this, the officials also said that the general unreserved class in long-distance trains mostly have a large number of offenders.

IRCTC clarified:No Debit/Credit Card of any bank has been restricted by IRCTC





News papers reported that The Indian Railway Catering and Tourism Corporation has banned all but seven banks from using its payment gateway for debit card transactions. However the twitter handle of railway has denied the news.No truth in news of having blocked any card of any bank